31 May 2024
Flooding Issues

Report a flooding incident
If you think your life is in danger call 999
Reporting flooding is crucial for incident response and for long term
planning of flood risk reduction measures.
For non-emergency reporting use the Flood Online Reporting Tool:
https://swim.geowessex.com/somerset. This information is shared with risk
management authorities to ensure it goes to the correct organisation.
For other emergency reporting, who you report to will depend on the source
of the flood: https://www.gov.uk/report-flood-cause
For main rivers: Environment Agency incident hotline (24hr) 0800 80 70 60
For ordinary watercourses / surface water / roads:


For sewage / burst mains: Wessex Water 0345 600 4 600 (24hr)

Who can you contact about flooding?
Environment Agency 24-hour incident hotline 0800 807060
Floodline 24-hours 0345 9881188 www.gov.uk/flood
Somerset Council 0300 123 2224

flooding/floodinginformation-and-advice/ or email

Bristol Water 0800 801 011
Wessex Water 0345 6004600 www.wessexwater.co.uk
National Grid 105
Gas supplier 0800 111999
Insurance abi.org.uk (Association of British Insurers) and FloodRe.co.uk
British Damage Management Association 01858 414278 www.bdma.org.uk

What can you do now?

Where can you go for updates on flooding?
Your local radio station(s) BBC Radio Somerset 95.5fm or DAB
Follow us on X, formerly Twitter: @ EnvAgencySW
Facebook: EnvironmentAgencyWessex
Visit www.gov.uk/check-flooding for current flood warnings, five day
flood forecast and river, groundwater and rainfall levels

What would we do if our electricity went out?

How will roads and travelling be affected?

When do I install my property flood resilience measures?

Where would I put items to keep them safe?

Understand the flood risk for your home and surrounding area.
Sign up to receive a free flood warning for main rivers.
Sign up to the MetOffice National Severe Weather Warning Service via web or app -
Make a personal flood plan and a checklist of things you need should you need to leave your home.
It’s really easy to take these actions:
• Call Floodline on 0345 988 1188
• Visit www.gov.uk/flood and www.gov.uk/check-long-term-flood-risk
Check to see if your insurance covers flooding.
Know how to turn off gas, electricity and water supplies
Chat to friends and neighbours about how you could help each other.
Do you have a community flood warden? If not, think about setting up
a community flood group. Make a community flood plan. 

What you can do to help slow, or stop flood water coming into your home - Property Flood Resilience (PFR)
You or your landlord could buy equipment to help stop water coming
through the door or airbrick covers.
Make sure any PFR is accessible, serviced and working, e.g. pumps and
For helpful information, guidance and factsheets visit:
• www.thefloodhub.co.uk/property-flood-resilience-toolkit/
• www.gov.uk/prepare-for-flooding
• www.nationalfloodforum.org.uk/
• https://www.floodre.co.uk/buildbackbetter/
• www.floodmary.com

If you own part of the river bank you should keep the banks and bed of
the river clear of debris. www.gov.uk/guidance/owning-a-watercourse

What can you do if you get a flood warning?
Flood warning is time to take action – flooding is expected in the
following hours.
Check that your family, neighbours and pets are okay.
Move important things upstairs or to higher shelves, so they don’t get
covered in dirty flood water.
Install or activate any property flood resilience measures for your home.
Could someone do this for your if you are away?
Consider what you might need to take with you if you have to leave your
home such as insurance details, medication & chargers.


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