An update on the conversion of Customer Service Points (CSPs) to Customer Access Points (CAPs) in the Wells, Street, and Glastonbury areas


Below is a summary of the locations and plans for conversion from CSPs to CAPs. Please be assured the Customer Services team is working closely with partners and customers to ensure residents continue to have access to the services they need. 


Street, Wells and Glastonbury 


Our smaller CSPs in Street, Wells and Glastonbury will convert from a CSP to CAP from 28 May 2024. 

In these locations the CAPs will be located within the libraries and will utilise the libraries people networks computers to connect our customers to Customer Services. The footfall is much lower in these locations and the Customer Services team will be actively working with customers and libraries staff to provide a smooth transition to our new delivery model. 


Report a flooding incident
If you think your life is in danger call 999
Reporting flooding is crucial for incident response and for long term
planning of flood risk reduction measures.
For non-emergency reporting use the Flood Online Reporting Tool: This information is shared with risk
management authorities to ensure it goes to the correct organisation.
For other emergency reporting, who you report to will depend on the source
of the flood:
For main rivers: Environment Agency incident hotline (24hr) 0800 80 70 60
For ordinary watercourses / surface water / roads:

For sewage / burst mains: Wessex Water 0345 600 4 600 (24hr)

Who can you contact about flooding?
Environment Agency 24-hour incident hotline 0800 807060
Floodline 24-hours 0345 9881188
Somerset Council 0300 123 2224
flooding/floodinginformation-and-advice/ or email
Bristol Water 0800 801 011
Wessex Water 0345 6004600
National Grid 105
Gas supplier 0800 111999
Insurance (Association of British Insurers) and
British Damage Management Association 01858 414278

What can you do now?

Where can you go for updates on flooding?
Your local radio station(s) BBC Radio Somerset 95.5fm or DAB
Follow us on X, formerly Twitter: @ EnvAgencySW
Facebook: EnvironmentAgencyWessex
Visit for current flood warnings, five day
flood forecast and river, groundwater and rainfall levels

What would we do if our electricity went out?

How will roads and travelling be affected?

When do I install my property flood resilience measures?

Where would I put items to keep them safe?

Understand the flood risk for your home and surrounding area.
Sign up to receive a free flood warning for main rivers.
Sign up to the MetOffice National Severe Weather Warning Service via web or app -
Make a personal flood plan and a checklist of things you need should you need to leave your home.
It’s really easy to take these actions:
• Call Floodline on 0345 988 1188
• Visit and
Check to see if your insurance covers flooding.
Know how to turn off gas, electricity and water supplies
Chat to friends and neighbours about how you could help each other.
Do you have a community flood warden? If not, think about setting up
a community flood group. Make a community flood plan. 

What you can do to help slow, or stop flood water coming into your home - Property Flood Resilience (PFR)
You or your landlord could buy equipment to help stop water coming
through the door or airbrick covers.
Make sure any PFR is accessible, serviced and working, e.g. pumps and
For helpful information, guidance and factsheets visit:

If you own part of the river bank you should keep the banks and bed of
the river clear of debris.

What can you do if you get a flood warning?
Flood warning is time to take action – flooding is expected in the
following hours.
Check that your family, neighbours and pets are okay.
Move important things upstairs or to higher shelves, so they don’t get
covered in dirty flood water.
Install or activate any property flood resilience measures for your home.
Could someone do this for your if you are away?
Consider what you might need to take with you if you have to leave your
home such as insurance details, medication & chargers.


Temporary Closure of part of Footpath WS 7/12

TAKE NOTICE that in pursuance of Section 14(2) of the Road Traffic Regulation Act
1984, as amended by the Road Traffic (Temporary Restrictions) Act 1991, Somerset
Council hereby issues this Notice PROHIBITING ALL TRAFFIC from proceeding along
Footpath WS 7/12, from where it leaves Tanyard Lane, in a northerly direction
for approximately 45m, due to an unsafe bridge.
The closure will take effect from 13th March 2024 and will remain in force for 21 days.
An alternative route is available using the footpaths shown on the map below. For
further information about the closure please contact Rachel Pearce on 01823 356001.


End to recycling site charges for some DIY waste

Somerset residents will soon be able to dispose of some DIY waste free of charge at Somerset recycling sites – but they will need to book ahead.

Following a recent change of legislation, from 1 January 2024, current charges for disposing of construction and demolition materials including: asbestos, plasterboard, hardcore and rubble from household DIY projects will be removed.

Each calendar month every household will be able to bring up to eight, 50 litre sacks (or equivalent 2m sheets of asbestos or plasterboard) free of charge to a recycling site over a maximum of four visits in a month. For example, two visits bringing four bags each time, or a single visit bringing eight bags.

Households will need to pre-book trips to dispose of this DIY waste, telling the council:

·     the amount of material they are disposing (up to 8x50 litre sacks per month)

·     the number of times they will need to visit (up to four visits per month)

If residents need to dispose of asbestos, plasterboard, or hardcore/rubble in excess of their free allowance they can pay for this online through the Somerset Council website.

Should residents need to dispose of asbestos and/or plasterboard before 31 December 2023, they can still do so by paying online using the ‘Do it online’ section. Disposal of hardcore/rubble can be paid for on site until 31 December.

Bookings can be made online from 2 January (through the waste and recycling section of the council’s website). Anyone who cannot access the online form can call Customer Services on 0300 123 2224.

Not all sites accept asbestos and/or plasterboard, residents should check online to find what is accepted at each site.

Free disposal is only available to the Somerset householders. Construction and demolition waste from trade is classified as industrial waste and this is not entitled to any free disposal.

Biffa can accept trade construction and demolition waste (excluding trade asbestos) and a charge is payable to Biffa at the site. Please note not all sites accept plasterboard.


All of Somerset’s recycling sites will be closed on Monday 1 January, they will reopen on Tuesday 2 January (as per their usual opening days).

The current charges for disposing of these types of domestic DIY waste are:

Prices are per 6ft x 3ft sheet, or equivalent; rubble sack up to 26 inches x 24 inches, or equivalent.

Asbestos - £15 each
Plasterboard - £5.10 each
Hardcore - £3.67 per bag
Minimum charge of £15 and £5.10 respectively


Welcome to the website for North Wootton Parish Council. Here you will find information about the parish and its council.

North Wootton is a village of about 300 residents located around the small river Redlake, 2.5 miles  south east of Wells, and 3.5 miles south west of Shepton Mallet in the Mendip district of Somerset.

See also for further village history

North Wootton is in the Wells Parliamentary constituency represented in the House of Commons by James Heappey MP



These web site pages contain references to third parties and/or events that are outside the control or responsibility of the North Wootton Parish Council and their inclusion must not be regarded as any endorsement from the Parish Council and/or the Councillors.

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